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Dealing with the Coronavirus (COVID-19)

New Directions Psychology continues to provide psychological services during the COVID-19 pandemic. We are currently open for face-to-face clients and TELEHEALTH services to our clients as per government guidelines. 

Following current public health guidelines please do not attend if you are experiencing COVID-19 symptoms or are unwell, have been tested for COVID-19 and are awaiting test results or live with a person awaiting test results, are a confirmed case and or have been in contact with a confirmed case and/or are self-isolating or in quarantine


Please refer to https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19 to stay up-to-date with Government advice.

There will be no cancellation fee for such non-attendance. Please contact the clinic 3376 1977 to discuss possible alternate options for continuity of therapy.  

Psychological Services via the Coronavirus (COVID-19) Medicare Benefits Schedule (MBS) items and other Third Party Referrals

As of 13th December 2021, The Federal government has committed $106 million over four years to support permanent telehealth services, ensuring greater flexibility to patients and doctors for the delivery of  health care; allowing GPs, specialists, and allied health professionals to continue to consult with their regular patients by phone or online.

The items include videoconference or via phone  consultations and services, which can be provided by psychologists, GPs, specialists, consultant physicians, consultant psychiatrists, nurse practitioners and other allied mental health workers for the whole population and will be bulk billed for those that meet current eligibility criteria.

In addition, allied health providers who are in self-isolation for possible COVID-19 infection will also be able to continue to provide mental health services to patients during the period of their isolation. Thus, ensuring continuity of care for their existing and for newly referred clients.

Clients under DVA (with pre-approval), and WORKCOVER referrals and attending under NDIS funding arrangements are also able to continue with and access psychological therapy via videoconference or telephone consult (dependent upon third party guidelines).

Please contact the clinic on 3376 1977 or via email if you require further information for accessing ongoing and new psychological services under these referrals and/or as a private paying client.

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Workplace Health and Safety Practises – COVID -19 Safe Practises

The Psychology Board of Australia in partnership with the Australian Health Practitioner Regulation Agency (AHPRA) have approved registration standards, codes and guidelines that together form part of the regulatory framework that guides the professional practice of registered psychologists in Australia to protect the health and safety of the public.

New Directions Psychology in accord with these guidelines, has a responsibility to participate in efforts to promote the health of communities and meet obligations with respect to disease prevention including vaccination, health screening and the reporting of notifiable diseases.

Accordingly, the clinic must ensure that there are appropriate measures in place in the practice to manage any risk of transmission of the novel coronavirus that causes COVID-19 to clients, colleagues and the community.

Thus, in line with the QLD Government’s revoking of the Public Health and Social Measure requirement to check-in and to be fully vaccinated in a range of venues and events, as of 20th May 2022:


The only requirement for entry to the clinic will be that a mask MUST be worn whilst in the clinic, unless criteria is met for an exemption from wearing a mask as per current government guidelines.


Medicare reforms and doubled sessions

The additional 10 sessions under a Medicare mental health treatment plan have also been extended to December 2022.

Under a $58.8 million commitment, eligible clients who have used their existing 10 individual sessions in a calendar year will be able to continue to access an additional 10 sessions under their existing mental health treatment plan.

This extension applies until December 2022. 

Please contact the clinic on 3376 1977 or via email if you require further information.