Latest News

Dealing with the Coronavirus (COVID-19)

New Directions Psychology continues to provide psychological services during the COVID-19 pandemic. We are currently open for face-to-face clients and TELEHEALTH services to our clients as per government guidelines. We are also encouraging high risk clients, and those in restricted local government areas to access their psychological therapy via TELEHEALTH.  

Following current public health guidelines please do not attend if you are experiencing COVID-19 symptoms or are unwell, have been tested for COVID-19 and are awaiting test results, are a confirmed case and or have been in contact with a confirmed case and/or are self-isolating or in quarantine or have travelled internationally recently. 


Please refer to the Department of Health website to stay up-to-date with Government advice.

There will be no cancellation fee for such non-attendance. Please contact the clinic 3376 1977 to discuss possible alternate options for continuity of therapy.  

Psychological Services via the Coronavirus (COVID-19) Medicare Benefits Schedule (MBS) items and other Third Party Referrals

On 11th March, the Federal Government announced a $2.4 Billion health plan to fight COVID-19 to protect all Australians from the coronavirus (COVID-19). This initial plan included introducing specific Medicare items to be used to access health support. These Medicare Benefits Schedule (MBS) items can now be claimed.

The items include videoconference or via phone  consultations and services, which can be provided by psychologists, GPs, specialists, consultant physicians, consultant psychiatrists, nurse practitioners and other allied mental health workers for the whole population and will be bulk billed for those that meet current eligibility criteria.

In addition, allied health providers who are in self-isolation for possible COVID-19 infection will also be able to continue to provide mental health services to patients during the period of their isolation. Thus, ensuring continuity of care for their existing and for newly referred clients.

For further information please click on link below, acknowledging that such information is regularly being updated.

Coronavirus (COVID-19) Medicare Benefits Schedule (MBS)

In addition, clients under DVA (with pre-approval), and WORKCOVER referrals and attending under NDIS funding arrangements are also able to continue with and access psychological therapy via videoconference or telephone consult.

Please contact the clinic on 3376 1977 or via email if you require further information for accessing ongoing and new psychological services under these referrals and/or as a private paying client.

If you are worried about not having enough data for TELEHEALTH,  Telstra is offering extra for their clients.  Please see the link below for more informaiton:



New address for our Ipswich clinic

We will be moving to a new premise for the Ipswich clinic as of Monday, June 1st. Our new address will be:

Unit 2, Level 5 The Ipswich Corporate Centre,

14-16 East Street

Ipswich Q 4305


All other contact details remain the same. Please do not hesitate to contact us on 3376 1977 if you need any further information.


Cognitive Assessments

New Directions Psychology offers cognitive ability assessment. 

Cognitive ability assessment (or intelligence testing) is available for children and adolescents aged 6-16 years.

It is not uncommon for children presenting with emotional and behavioural difficulties to have underlying learning or developmental issues, which may or may not have been identified. 

Assessments are conducted by our clinical psychologists and will involve between 3-4hrs of face-to-face interview and testing using the Wechsler Intelligence Scale for Children (WISC-V), the most widely used test for assessing cognitive abilities.

For further information, please see Cognitive Assessment.


NDIS Funding

New Directions Psychology is a registered provider under The National Disabilities Insurance Scheme (NDIS).

The NDIS was set up as a new way of providing individualised support for eligible people with permanent and significant disability, their families and carers. The National Disability Insurance Agency (NDIA) is responsible for delivering the NDIS. The NDIS supports people with disability to build skills and capability so they can participate in the community and employment.

NDIS is now available in Ipswich and Brisbane City 


For further information, please see NDIS.

If you are in crisis or have a mental health emergency and require immediate assistance:

Phone the Ambulance Service - 000
Visit your local hospital emergency department
Call or visit your local mental health service
Contact your local GP